Liberty University BUSI 300
test 1 solutions answers right
How many versions: 6 different
versions
Which is the BEST technique
for emphasizing to stockholders the reasons for revenue increases?
As vice president of sales,
you would like to send company personnel a good-news message about the
company's first quarter sales results. Which of the following would be the best
subject line for your message?
When using instant messaging,
spelling and grammar matter less than when using e-mail
Aricelli is in charge of
writing for the web page of her service organization. Which of the following should
she avoid when writing for a web audience
What proofreading procedure
should Anthony use when proofreading a technical support manual
When communicating with a
colleague about the hiring or firing of an employee, you would be well advised
to not use a cell phone
A good rule of thumb when
composing web pages is to use as many graphics as possible, and the bigger the
better
Which of the following is true
of cell phone communication
According to the situational
leadership model, a leader who listens, communicates, recognizes, and
encourages is demonstrating directive behavior
The politician seeking
re-election referred to the importance of “revenue enhancements” for providing
additional community services. This is an example of
Given the informality of a business
email message, grammar and spelling are not as critical as they might be in a
business letter
Writer’s pride of ownership is
a desirable characteristic that results when the business writer takes sole
responsibility for checking the accuracy of material he/she has written
Enumerated or bulleted lists
Which of the following
sentences illustrates passive voice
Which of the following is NOT
a benefit of e-mail
The “grapevine” is a part of
an organization’s formal communication network and should be used effectively
The single most important
aspect of successful teamwork is
Talking headings recap the
information presented in the preceding paragraph
Which of the following best
describes the appropriate use of euphemisms
Communication in successful
work teams
Which of the following
demonstrates a proper sensitivity in wording
Given enough time, all groups
advance through the four stages of team development that include forming,
storming, norming, and performing
Performance appraisal
interviews between supervisors and employees frequently combine listening
intensively and empathetic listening
Which of the following
statements about nonverbal messages is FALSE
Most companies prohibit the
use of wikis among employees as a form of internal communication
Which of the following is
typically true of work teams
Because graphics are based on
numeric data, distortion is not as likely as in text discussion
Juanita is providing formal
feedback to Zhenyu concerning his performance. This typifies which type
of information flow
Which of the following is an
adequate reason for choosing passive voice
Sensitive communication, such
as the firing of an employee, is best done with a letter so there is legal
evidence of the action
Which of the following is true
concerning Maslow’s theory
An effective communicator of a
message develops the message from the receiver's viewpoint which is a "you
attitude" rather than a "me attitude.”
Which of the following
sentences illustrates passive voice
Robin, task force chair, tells
team member Aaron "your proposed solution to THIS problem is great." Robin's probable
metacommunication to Aaron is
The ____ communication channel
is created by management to control individual and group behavior and to
achieve the organization’s goals
Which of the following is NOT
a technique for linking sentences
Organizational culture has
little impact on the type, amount, or quality of communication in an
organization
Which of the following
statements is ethically questionable
In Total Quality Management (TQM)
programs, the emphasis is on
You are about to conduct a
formal meeting with 25 attendees in the boardroom. What guide would you use to
ensure orderly communication of ideas and participation
Which of the following
statements about language translation is FALSE
Which of the following
sentences best expresses the receiver's point of view
If an audience may be
antagonized by the main idea of a message, the deductive approach is preferred
Which of the following are NOT
barriers to intercultural communication
The most important message in
the Johari Window theory is that
When writing a business
message, you generally should generally
Email is a channel of choice
for business messages that must be sent to several recipients in a timely
manner
Hong’s memo that describes new
steps for merchandise returns should include which of the following techniques
for emphasis
Supporting your view with
objective facts is part of being an ethical communicator
Which of the following is NOT an
advantage of a company weblog
A
guideline to prepare effective email messages is to _____.
In
order to effectively revise and proofread a document, one should
Which
of the following statements is true according to Abraham Maslow’s concept of a
hierarchy of needs
Stuart
is agitated by the political developments in his country in the last couple of
months and decides to air his views. He hosts the concerns online and allows
users to post comments by filling a simple online form from their browsers. The
technology used in this scenario is an example of
_____
is primarily feedback to requests and actions of supervisors
_____
provide virtual communities in which people with shared interests can
communicate
When
a message begins with a major idea, the sequence of ideas is called _____.
A
weblog, or blog, is a type of online journal typically authored by an
individual and does not allow visitors to change the original posted material,
but to only add comments
Graphs
in a document
Text
messaging
Written
defamatory remarks are referred to as slander
Which
of the following is true of email
Wireless
communication enables us to communicate voice and high-speed data transmission
virtually anytime, anywhere
_____
refers to the principles of right and wrong that guide you in making decisions
that consider the impact of your actions on others as well as yourself
Perception
is the part of the communication process that involves how the world looks at
us
For
sensitive situations, an email is often preferred over a face-to-face encounter
Nonverbal
messages can contradict the accompanying verbal message and affect whether a
message is understood or believed
To
reduce the sting of an unpleasant thought
Which
of the following is true of concise messages
Which
of the following dimensions of context refers to the ways time influences
interactions
Many
bad listening habits develop simply because the speed of spoken messages is
much faster than our ability to receive and process them
Vocal
kinesic communication includes gestures, winks, smiles, frowns, sighs, attire,
grooming, and all kinds of body movements
Blogs
differ from websites in that blogs
Which
of the following best describes a deductive paragraph
A
best practice to communicate concisely is to
When
people listen to obtain information, solve problems, or persuade or dissuade
(as in arguments), they are engaged in empathetic listening
According
to the older view of management, labeled as theory X by McGregor, management
_____.
Which
of the following is true of wireless communication
Unlike
web pages, social media
_____
communication flows from supervisor to employee, from policy makers to
operating personnel, or from top to bottom on the organization chart
Outlining
increases the chance of leaving out an essential idea or including an
unessential idea
In
a document, enumerated or bulleted lists
Business
communicators normally use passive voice more heavily than active voice because
passive voice conveys ideas more vividly
_____
is characterized by the leader’s giving detailed rules and instruction and
monitoring closely that they are followed
According
to the transactional process model, two parties involved in a communication
encounter are communicating at different times
To
emphasize an idea, place it in a dependent clause
The
best known instant messaging programs are expensive and require special
hardware to run them.
Which
of the following is true of face-to-face communication
In
effective groups, the focus on a common goal allows members to overcome
individual differences of opinion and to negotiate acceptable solutions
In
successful teams, leadership is likely to be shared, which requires more direct
and effective communication within the organization
Which
of the following is true of outlining before communicating complex messages
Denotative
words may be more easily misinterpreted than connotative words
A
receiver’s reaction to a message is strongly influenced by the sequence in
which ideas are presented
The
study of body language is known as chronemics
Business
communicators normally use active voice more heavily than passive voice because
active voice
Organizational
culture does not impact the type, amount, or quality of communication in an
organization
Unlike
a blog, a wiki allows anyone to edit, delete, or modify content, even the work
of previous authors
_____
represents the collective opinion of a group, or the informal rule that all
team members can live with at least 70% of what is agreed upon
Miquel,
after earning a scholarship for superior grades in school, receives a
congratulatory letter from the dean of the school. This communication
interaction is considered a _____.
Business
writers prefer simple, informal words that are readily understood and less
distracting than more difficult, formal words
All sentences in a business message
should be of approximately the same length
The terms role and status are used
interchangeably to indicate the part people play in the organization
Which of the following is true of text
chunking in documents
Jeff tells Judy about the possible
changes in overtime policy the company is going to adopt. Although no
official announcement has been made, Judy knows someone who works in HR who
says changes will be made. The exchange of information occurs through
which communication network
You are about to conduct a formal
meeting with 25 attendees in the boardroom. What guide would you use to ensure
orderly communication of ideas and participation
Consensus is the collective opinion of
a group, even though each member may not agree with every aspect of the
decision
Juanita is providing formal feedback to
Zhenyu concerning his performance. This typifies which type of
information flow
The writer of a long report that
contains many ideas and sections will likely benefit from
The MOST important reason for teams to
utilize agendas and minutes is that
Communicating with and about others
with the same kindness and fairness that you wish others to use when
communicating with and about you is referred to as what
Because graphics are based on numeric
data, distortion is not as likely as in text discussion
Which of the following is FALSE
concerning teams
The sender of a message should analyze
the audience before developing the message in order to do all but which one of
the following
Organizing a message before writing it
Employees should set aside their own
personal value systems when making ethical decisions for their companies
Jacquelyn wants to attach a memo to the
report that her supervisor requested concerning a new employee health care
plan. She is generally in favor of the new plan. Select the best opening
sentence for that memo
Christopher told his new employee that
he developed a marketing campaign in his previous position. In fact, he
actually was assigned to the marketing campaign after it was developed. Which
ethical guideline did Christopher violate
A company posts information to the Web
for its business partners such as vendors, suppliers, and customers that they
must access by using a password. This activity illustrates use of the company’s
A company's intranet and extranet restrict
access only to visitors who have authorization
Which of the following is consistent
with McGregor's Theory Y management style
Which of the following is most accurate
concerning the use of instant messaging in business situations
Which of the following best describes
the appropriate use of euphemisms
Which of the following stages of team
development is marked by optimal performance levels
Which of the following is the MOST
effective heading in a memo report to employees
Jarrod deleted an email message that
documented problems with the company’s safety procedures. In court, this lack
of evidence will be likely dismissed as an innocent mistake that is frequently
made by employees
Which statement is true concerning
connotative meaning
In the sentence “Even though your work
was late, we completed the project on time,” the negative information is in a
de-emphasized position
Your intern forwards a message to you
about a new computer virus that you discover is a hoax from a reliable source.
What should you do
A message that will not likely interest
the receiver should be organized in a deductive order
Listening commonly consumes more of a
business employee's time than reading, writing, and speaking combined
Most companies prohibit the use of
wikis among employees as a form of internal communication
Which of the following is an example of
effective use of an enumerated list
Anonymous blog postings can lead to
irresponsible behavior, harassment, and gossip
When team members develop strategies
and activities that promote goal achievement, the group is most likely in the
Storming phase of team development
Major distinctions between a group and
a team are the members' cooperative attitude and level of commitment
When composing an email message
Sensitive communication, such as the
firing of an employee, is best done with a letter so there is legal evidence of
the action
Text messaging is a social
communication tool and not applicable for business communication
Guidelines for effective meetings
include
Under the Electronic Communications
Privacy Act, employers need only provide a legitimate business reason for
monitoring employee email communication and are not required to notify
employees of the monitoring
A job applicant appears for an
interview in wrinkled clothing. What nonverbal message is the interviewer most
likely to receive
Cho needs to prepare a short report
detailing his company’s progress in implementing an new customer tracking
system. As plans his message, what is the first step he should think
through in the planning and preparing process
Preeti is having a business lunch with
Jose to discuss the downsizing of the manufacturing plant in South America.
Preeti is expecting an important call on her cell phone during the lunch and
answers her phone several times. Preeti is not listening attentively to Jose
most likely because of the following listening problem
Which of the following is true of
document headings
You receive an email message from a
co-manager concerning the negative performance of an employee. How do you
respond
In a flat organization structure,
communicating among the cross-disciplinary teams becomes more important than
upward and downward communication
After earning a scholarship for your
superior grades in school, you receive a congratulatory letter from the dean.
This communication interaction would be considered
Bullets are usually preferred over
numerals in a document list unless sequence is important
While all actions that are ethical are
legal, some actions that are legal may not be ethical
A limitation of language translation is
that some words do not have an equivalent meaning in another language
Which
of the following best describes a deductive paragraph
Ross
is the CEO of IO Technological Solutions (IOTS), a multinational company. Ross
stresses on a decentralized working environment and is very friendly with his
staff. In board meetings, he stresses that every top level employee at IOTS
should focus on building a personal relationship with his or her team members
and mentor them to succeed in their work. In this scenario, Ross focuses on a
_____ for his company
Sandra
is a manager at Starlight Inc. She wants to upgrade the quality of Starlight’s
products. She calls for a meeting with the technical experts of her company and
asks for suggestions on how to achieve this goal. She gathers information by
listening to each of the experts. In this scenario, Sandra is involved in
_____.
Social
networking sites are for communities of people who share common interests or
activities
Writing
a message with a readability index appropriate for the audience guarantees the
message will be understood
Downward
communication flows from supervisor to employee, from policy makers to
operating personnel, or from top to bottom on the organization chart
A
_____ brings together employees from various departments to solve a variety of
problems, such as productivity issues, contract estimations and planning, and
multidepartment difficulties
Face-to-face
communication provides opportunities to facilitate feedback and establish a
personal focus
Miquel,
after earning a scholarship for superior grades in school, receives a
congratulatory letter from the dean of the school. This communication
interaction is considered a _____.
The
best known instant messaging programs are expensive and require special
hardware to run them
Which
of the following is true of the inductive approach of communicating messages
A(n)
_____ is an emotional response one gets in a communication interaction that has
either a positive or negative effect on feelings about oneself and others
Denotative
words may be more easily misinterpreted than connotative words
In
a document, numerals are typically preferred over bullets unless the sequence
of the items in the series is critical
A(n)
_____ involves a dynamic workplace with leaders who stimulate innovation
English-speaking
readers typically start scanning at the top right side of the main content area
in a Website
The
process of identifying central ideas and details and arranging them in the
right sequence is known as _____.
The
social context refers to the nature of the relationship between two
communicators as well as who is present
Andy
works at AZ Corporation. He has been working very hard and feels he deserves a
pay hike. He wants to seek a meeting with Anna, the manager of AZ Corp., and
ask for a raise. Since Anna is busy preparing for the annual board meeting,
Andy decides to delay the meeting with Anna for a while. Which of the following
dimensions to context influenced Andy’s interaction with Anna
Which
of the following statements is true about teams
Mustafa
is the president of ZoneIn Industries Inc., a company that manufactures PVC
pipes and fitting. Due to losses incurred by the company, Mustafa reduced a
major portion of the workers’ pay and called it “temporary economic
adaptation.” The term used to represent the cutback exemplifies a:
Written
defamatory remarks are referred to as _____.
Supportive
behavior is characterized by a leader’s giving detailed rules and instructions
and monitoring closely that they are followed
According
to the transactional process model, two parties involved in a communication
encounter are communicating at different times.
For
sensitive situations, an email is often preferred over a face-to-face encounter
Which
of the following is true of concise messages
_____
communication flows from supervisor to employee, from policy makers to
operating personnel, or from top to bottom on the organization chart
Which
of the following is true of nonverbal communication
Overuse
of visual enhancements will cause a document to appear cluttered and will
defeat the purpose of creating an appealing, easy-to-read document
Perception
is limited by previous experiences and attitudes toward the sender of the
message
A(n)
_____ is a type of online journal typically authored by an individual and does
not allow visitors to change the original posted material, but to only add
comments
Nonverbal
messages can contradict the accompanying verbal message and affect whether a
message is understood or believed
_____
can be disseminated using a variety of media or forms, including memos,
letters, emails, instant or text messaging, faxes, press releases, company
websites, blogs, blog applications, wikis, and reports
Zhenyu,
a manager at Finertech, wants to inform an employee that he was not considered
for a promotion. He wants to use a channel of communication that will allow him
a great degree of control over his message. Which of the following channels of
communication should Zhenyu use to maintain a high degree of control over his
message
Sentences
in subjunctive mood
Which
of the following is true about downward communication
Writing
rapidly with intent to rewrite certain portions can be frustrating and can
reduce the quality of the finished work
Electronic
meetings provide a rich nonverbal context, but have logistical issues of
schedules and distance
Abdul
works as a team leader in Chrysum Corp. He was assigned the task of overseeing
operations in a foreign office for a week. Before leaving the country, Abdul
recorded a message on his phone informing callers that he is away from home and
would return their calls once he returned. The technology used by Abdul is an
example of:
Spoken
defamatory remarks are referred to as _____.
Which
of the following statements is true of decentralized decision making
Graphs
in a document
Zelda
is the founder of Green House, a nongovernmental organization for orphans.
Since the NGO was running short of funds, she decided to write to business
owners and major corporations in the city for funds. She realized that writing
a solicitation for a charity project to a small business owner is different
than a request to a representative from a major corporation. Which of the
following audience characteristic is Zelda considering?
The
study of body language is known as chronemics
Organizational
culture does not impact the type, amount, or quality of communication in an
organization
Similar
to a blog in structure and logic, a wiki
Reading
a document from right to left helps reduce reading speed, allowing an
individual to concentrate deliberately on each word
Which
of the following is a disadvantage of virtual teams
In
a group, which of the following activities is assumed by the one who takes on
the role of a reporter
Business
communicators normally use active voice more heavily than passive voice because
active voice
Because graphics are based on
numeric data, distortion is not as likely as in text discussion
An effective outline for a message
helps ensure that all ideas will appear in equally emphatic positions
Fraud refers to errors that can
occur in interpreting persuasive messages
A limitation of language translation
is that some words do not have an equivalent meaning in another language
In spite of its poor reputation, the
grapevine is in reality no more or less accurate than other channels
Text messaging is a social
communication tool and not applicable for business communication
“When you complete the assignment”
is an example of
A major purpose in communication is
to help people feel good about themselves and their friends, groups, and
organizations
Communicating with and about others
with the same kindness and fairness that you wish others to use when
communicating with and about you is referred to as what?
Performance appraisal interviews
between supervisors and employees frequently combine listening intensively and
empathetic listening
Though people around the world speak
different languages, nonverbal communication, such as gestures and facial
expressions, generally has the same meanings to all cultures
Email is a channel of choice for
business messages that must be sent to several recipients in a timely manner
The use of doublespeak may be either
deliberate or unintentional
In downward communication management
attempts to ____ activities within an organization while with horizontal
communication management hopes to ____ them
Using bias-free language permits the
receiver to focus on your message rather than raising serious questions about
your sensitivity
By adapting its products to fit a
more culturally diverse group of consumers, Hallmark Cards, Inc. has
demonstrated the need to analyze its audience
Differences in education level,
experience, and culture or distractions such as noise, uncomfortable room
temperature, and interruptions are examples of
Bullets are usually preferred over
numerals in a document list unless sequence is important
A job applicant appears for an
interview in wrinkled clothing. What nonverbal message is the interviewer most
likely to receive
Which is the BEST technique for
emphasizing to stockholders the reasons for revenue increases
Which of the following is not a web
2.0 technology
Sensitive communication, such as the
firing of an employee, is best done with a letter so there is legal evidence of
the action
When ABC Company makes a legal
decision that complies with contractual agreements, one can accurately assume
that it is an ethical decision because it is legal
Which of the following is
appropriate etiquette when listening
Which of the following is NOT an
effective attitude when revising and proofreading documents
A company posts information to the
Web for its business partners such as vendors, suppliers, and customers that
they must access by using a password. This activity illustrates use of the
company’s
Which of the following channels is
NOT relatively inexpensive
In business documents, a general
rule for readability is that paragraphs normally should be
The way that time influences
interactions is which dimension of context
When communicating with a colleague
about the hiring or firing of an employee, you would be well advised to not use
a cell phone
Barriers, or interferences, to
communication can be completely overcome by skilled communicators
Supervisor Janet tells Juan,
"Don't be late for work." Janet's probable metacommunication is
The politician seeking re-election
referred to the importance of “revenue enhancements” for providing additional
community services. This is an example of
The readability level of a passage
is affected by the length of the sentences and difficulty of the words.
While all actions that are ethical
are legal, some actions that are legal may not be ethical
Robin, task force chair, tells team
member Aaron "your proposed solution to THIS problem is
great." Robin's probable metacommunication to Aaron is
Which of the following is the MOST
effective heading in a memo report to employees?
Which of the following best
describes the common attitude that those from the U.S, Canada, and northern
Europe have about the concept of time?
Email and cell phone calls are
preferred channels for communicating information that is private or sensitive
Because e-mail messages are written
efficiently, they should be organized in a direct, deductive style
If an audience may be antagonized by
the main idea of a message, the deductive approach is preferred
Which of the following is true of
document headings?
Cho needs to prepare a short report
detailing his company’s progress in implementing an new customer tracking
system. As plans his message, what is the first step he should think
through in the planning and preparing process?
Which of the following is true
concerning instant messaging (IM)?
Which of the following is NOT a
technique for linking sentences
Which of the following is a characteristic
of Total Quality Management (TQM)?
Jakeel is a new sales representative
with Sensations, Inc. He attends a regional sales meeting, followed by a
reception. He converses with three new sales people and an hour later forgets
their names. This is an example of the following bad listening habit
In the sentence “Even though your
work was late, we completed the project on time,” the negative information is
in a de-emphasized position
Which of the following statements is
MOST sender-centered
A task force is an example of a
long-standing team or group
The study of cultural space
requirements is known as _____.
_____ is primarily feedback to
requests and actions of supervisors
Which of the following statements is
true about upward communication?
_____ describes interactions between
units within an organization on the same hierarchical level
_____ refers to the principles of
right and wrong that guide you in making decisions that consider the impact of
your actions on others as well as yourself
Which of the following sentences is
true about grapevine communication
Kimi, the CEO of Technosoft Solutions, a multinational corporation based in Tokyo, Japan, decided to pay a visit to the Indian headquarters. Kiko, her personal assistant, sent an instructional email to the human resource manager of the Indian office listing the dos and don'ts ahead of Kimi's visit. Because of differences in culture, the human resource manager was unable to decode Kiko's message properly. In this scenario, the human resource manager was unable to decode the message due to _____.
Kimi, the CEO of Technosoft Solutions, a multinational corporation based in Tokyo, Japan, decided to pay a visit to the Indian headquarters. Kiko, her personal assistant, sent an instructional email to the human resource manager of the Indian office listing the dos and don'ts ahead of Kimi's visit. Because of differences in culture, the human resource manager was unable to decode Kiko's message properly. In this scenario, the human resource manager was unable to decode the message due to _____.
Jeff hears about a change in the
leave policy of the company and shares this information with his colleague
Judy. Judy passes on the information to her teammates. A human resource manager
overhears the information and makes it clear that no such change will take
place in the company leave policy. In this context, the information was
exchanged through _____.
Differences in education level,
experience, and culture and distractions such as noise, uncomfortable surroundings,
and interruptions are examples of:
Which of the following statements is
true about teams?
They increase efficiency by
eliminating layers of managers whose job was once to pass orders Which of the
following statements is true of decentralized decision making?
Javon is explaining a new policy to
his staff which prohibits the use of office computers for personal email. Javon
is unable to get his message across to his staff because of the noise from the
adjacent meeting room. In this scenario, Javon is unable to communicate
effectively with his staff because of _____.
Miquel, after earning a scholarship
for superior grades in school, receives a congratulatory letter from the dean
of the school. This communication interaction is considered a _____.
Mark's marriage to Stephanie was in
trouble. He was depressed and spoke to Gladwin, his best friend, about his
personal issues. In this scenario, Gladwin was involved in _____.
Which of the following statements is
true according to Abraham Maslow's concept of a hierarchy of needs?
In a group, which of the following
activities is assumed by the one who takes on the role of a reporter?
Jakeel is a new salesperson with
Sensations Inc. He attends a regional sales meeting, followed by a reception.
At the reception, he converses with three new salespeople and half an hour
later he remembers neither their names nor the topics they discussed. In this
scenario, Jakeel has a bad listening habit of _____.
Createsols is a content writing
company. During a project debriefing session, representatives from different
departments of the company were arguing relentlessly over who is to take blame
for the project's failure. Amy, the project lead, requested everyone to stop
pointing fingers at others and to calm down. In this scenario, Amy was playing
the role of a _____ in the meeting
Which of the following is an
advantage of face-to-face meetings?
_____ allows companies to reduce
travel budgets, save professional time, and minimize the environmental impact
caused by travel
According to the older view of
management, labeled as theory X by McGregor, management _____.
_____ is characterized by the
leader’s giving detailed rules and instruction and monitoring closely that they
are followed
In Total Quality Management (TQM)
programs, the emphasis is on:
Which of the following is an
accurate statement about casual listening?
Which of the following does
communicating ethically involve?
The process of identifying central
ideas and details and arranging them in the right sequence is known as _____.
Which of the following is true of
face-to-face communication?
A(n) _____ involves a dynamic
workplace with leaders who stimulate innovation
Which of the following dimensions of
context refers to the ways time influences interactions?
When a message withholds a major
idea until accompanying details and explanations have been presented, the
sequence is called _____.
Andy works at AZ Corporation. He has
been working very hard and feels he deserves a pay hike. He wants to seek a
meeting with Anna, the manager of AZ Corp., and ask for a raise. Since Anna is
busy preparing for the annual board meeting, Andy decides to delay the meeting
with Anna for a while. Which of the following dimensions to context influenced
Andy's interaction with Anna?
Alan, the CEO of Techosoft
Solutions, was requested by Jack, a student at Woodhouse Elementary School, to
share some information about his company for his project report. Alan used
simple words and gave simple basic facts about his company when responding to
Jack. Alan would have worded his response in a different way if he was
responding to an adult. Which of the following audience characteristics is Alan
considering?
Which of the following is true of
outlining before communicating complex messages?
In a discussion of communication,
the word _____ means the act of dividing a topic into parts and arranging them
in an appropriate sequence.
Ross is the CEO of IO Technological
Solutions (IOTS), a multinational company. Ross stresses on a decentralized
working environment and is very friendly with his staff. In board meetings, he
stresses that every top level employee at IOTS should focus on building a
personal relationship with his or her team members and mentor them to succeed
in their work. In this scenario, Ross focuses on a _____ for his company
When a message begins with a major
idea, the sequence of ideas is called _____.
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