Liberty
University BUSI 311 quiz 3 solutions answers right
How
many versions: 5 different versions
Question 1 An example of a supporting plan
that is driven by the strategic plan is
Question 2 What do the four letters in the
PDCA Model represent?
Question 3 The Baldrige Award feature 9
criteria arranged in a strutureprocessoutcome framework. Which of the
following is not a strutural aspect of quality in the Baldrige Award Criteria
Question 4 Why is execution of the strategy
so important?
Question 5 Flowcharting is a quality
improvement technique used for ______.
Question 6 What are the components of
Strategy Execution?
Question 7 Avedis Donabedian defined health
care quality as having which of the following components?
Question 8 Which of the following is not
part of the market assessment model?
Question 9 What is the purpose of an
organizational dashboard?
Question 10 What is the purpose of tactical
plans?
Question 11 During the early 1980s, the
Hospital Corporation of American (HCA) created the most commonly used quality
improvement framework in the health care industry; it is called the
_______.
Question 12 To Err is Human examined the
high rate of medical errors in the US hospitals; such errors are
due to which of the following?
Question 13 Which aspect of quality does
CQI focus upon to improve quality?
Question 14 Within the FOCUSPDCA model,
the letter U represents ____.
Question 15 How can intelligence on
competitors' strategies best be gathered?
Question 16 Which of the following should
be a major consideration in collecting leadership input to development of the
strategic plan?
Question 17 Which of the following quality
improvement techniques helps to identify and organize the possible cause for a
problem in a structured format?
Question 18 Which of the following is
necessary for successful strategy execution?
Question 19 Which of the following
statements about the inclusion of key financial indicators in the planning
process is true?
Question 20 How do the Mission, Vision and
Value statements tie to the strategic plan?
Question 21 Why is it important to include
past strategic performance as a part of future strategy development?
Question 22 The “failure to provide a
service whose benefit is greater than its risk” is the definition of which of
the following terms?
Question 23 Which of the following is not a
critical success factor for effective strategic planning?
Question 24 Whatever the quality
improvement approach, what key concept(s) is/are common between each approach?
Question 25 The definition of quality
provided by the Institute of Medicine is the most widely accepted definition of
health care quality. Which of the following are NOT parts of the definition?
Question 26 What is the main purpose of
strategic planning?
Question 27 _______ employs a structured
process called DMAIC, which stands for Define, Measure, Analyze, Improve, and
Control.
Question 28 Which of the following is not
included in the definition of Continuous Process Improvement (CQI)
Question 29 The Dartmouth Atlas of Health
Care documents what aspect of health care?
Question 30 The term effectiveness of
clinical care can be addressed with which of the following questions?
Why is execution
of the strategy so important?
A. Without execution, none of the strategies will be funded.
B. It brings in revenue.
C. It helps to make all organizational stakeholders feel like part of the team.
D. The strategic plan is useless unless it is executed appropriately.
A. Without execution, none of the strategies will be funded.
B. It brings in revenue.
C. It helps to make all organizational stakeholders feel like part of the team.
D. The strategic plan is useless unless it is executed appropriately.
An example of a
supporting plan that is driven by the strategic plan is
A. Marketing plan
B. Capital plan
C. Operating plan
D. Personnel plan
E. All of the above
A. Marketing plan
B. Capital plan
C. Operating plan
D. Personnel plan
E. All of the above
Why is it
important to include past strategic performance as a part of future strategy
development?
A. Understanding why past strategies succeeded or failed can help with future strategy success.
B. Past strategic performance should NOT be included in future strategy development.
C. It applies historical market share to future strategies.
D. It gives the best indication of the funding necessary to support the plan.
E. None of the above.
A. Understanding why past strategies succeeded or failed can help with future strategy success.
B. Past strategic performance should NOT be included in future strategy development.
C. It applies historical market share to future strategies.
D. It gives the best indication of the funding necessary to support the plan.
E. None of the above.
Which aspect(s) of
the SWOT analysis aim to identify external market forces?
A. Organizational Assessment.
B. Market Assessment
C. Weaknesses..
D. Opportunities and strengths.
E. None of the above.
A. Organizational Assessment.
B. Market Assessment
C. Weaknesses..
D. Opportunities and strengths.
E. None of the above.
What is the
department manager's role in strategic planning?
A. Monitor market activity and report to senior leadership.
B. Maintain knowledge of organizational strategy and intent.
C. Ensure subordinates understand the organizational strategy.
D. Identify ways to support the organization's strategy.
E. All of the above.
A. Monitor market activity and report to senior leadership.
B. Maintain knowledge of organizational strategy and intent.
C. Ensure subordinates understand the organizational strategy.
D. Identify ways to support the organization's strategy.
E. All of the above.
What is the
purpose of the planning assumptions in development of the organizational volume
forecast?
A. To fill in gaps of missing data.
B. To provide a "best guess" of which service lines to invest in.
C. To account for changes in technology, demographics and other market forces.
D. To account for competitors' future actions.
E. C & D
A. To fill in gaps of missing data.
B. To provide a "best guess" of which service lines to invest in.
C. To account for changes in technology, demographics and other market forces.
D. To account for competitors' future actions.
E. C & D
Which of the
following statements about the inclusion of key financial indicators in the
planning process is true?
A. Budget targets should have a margin of +/- 5%.
B. Pricing and/or rate setting arrangements should be included.
C. Historical data should be included, but not forecasts since the plan has not yet been completed.
D. The financial reserves of an organization need not be considered.
A. Budget targets should have a margin of +/- 5%.
B. Pricing and/or rate setting arrangements should be included.
C. Historical data should be included, but not forecasts since the plan has not yet been completed.
D. The financial reserves of an organization need not be considered.
How do the
Mission, Vision and Value statements tie to the strategic plan?
A. They identify a specific future state of the organization.
B. They are reaffirmed during the planning process to ensure they are aligned with future strategic directions.
C. They are enduring statements of the organization's purpose.
D. They help to change the organization's culture.
E. They help to identify specific market opportunities and threats.
A. They identify a specific future state of the organization.
B. They are reaffirmed during the planning process to ensure they are aligned with future strategic directions.
C. They are enduring statements of the organization's purpose.
D. They help to change the organization's culture.
E. They help to identify specific market opportunities and threats.
What are the
components of Strategy Execution?
A. Monitoring and Control
B. Rollout and Implementation
C. Strategy Tactical Plans
D. Strategy Identification and Selection
E. All of the above
A. Monitoring and Control
B. Rollout and Implementation
C. Strategy Tactical Plans
D. Strategy Identification and Selection
E. All of the above
What is the
purpose of an organizational dashboard?
A. To report on the strategic plan in a simple format to the Board of Directors.
B. To alert management to competitors' moves.
C. To facilitate management discussion regarding execution of strategies.
D. To monitor market activity for later input into the strategic planning process.
E. To provide data on operations in a quick view format.
A. To report on the strategic plan in a simple format to the Board of Directors.
B. To alert management to competitors' moves.
C. To facilitate management discussion regarding execution of strategies.
D. To monitor market activity for later input into the strategic planning process.
E. To provide data on operations in a quick view format.
Which of the
following statements is/are true?
Selected Answer:
CorrectC. Resource availability should be considered when selecting strategies.
Answers:
A. The more fiscally sound the organization, the more strategies it should execute for the best success.
B. Generally, the riskiest strategies have the largest payoff.
C. Resource availability should be considered when selecting strategies.
D. As a rule of thumb, a well-governed organization should be able to successfully execute 4-6 strategies per year.
E. C & D.
Selected Answer:
CorrectC. Resource availability should be considered when selecting strategies.
Answers:
A. The more fiscally sound the organization, the more strategies it should execute for the best success.
B. Generally, the riskiest strategies have the largest payoff.
C. Resource availability should be considered when selecting strategies.
D. As a rule of thumb, a well-governed organization should be able to successfully execute 4-6 strategies per year.
E. C & D.
Which of the
following is not a critical success factor for effective strategic planning?
A. Tactical plans for individual strategies.
B. Business plans for individual service lines.
C. All supporting plans (e.g. financial, marketing) are tied to the strategic plan.
D. Communication of the plan to all stakeholders.
E. Breadth and depth of leadership involvement in development of the plan.
A. Tactical plans for individual strategies.
B. Business plans for individual service lines.
C. All supporting plans (e.g. financial, marketing) are tied to the strategic plan.
D. Communication of the plan to all stakeholders.
E. Breadth and depth of leadership involvement in development of the plan.
Which of the
following stakeholder groups should not be included in strategic planning?
A. Senior Leadership
B. Board of Trustees
C. Medical Staff
D. Community leaders
E. All of the above should be included as appropriate
A. Senior Leadership
B. Board of Trustees
C. Medical Staff
D. Community leaders
E. All of the above should be included as appropriate
What is the main
purpose of strategic planning?
A. To identify how market forces may affect the organization.
B. To develop a multi-year vision for where the organization wants to be.
C. To plan for expansion of key service lines.
D. To adapt to the moves of competitors.
A. To identify how market forces may affect the organization.
B. To develop a multi-year vision for where the organization wants to be.
C. To plan for expansion of key service lines.
D. To adapt to the moves of competitors.
Which of the
following is necessary for successful strategy execution?
A. Strong leadership
B. Cash reserves
C. Organizational buy-in
D. Knowledge of competitors' strategies
E. A & C
A. Strong leadership
B. Cash reserves
C. Organizational buy-in
D. Knowledge of competitors' strategies
E. A & C
Which of the
following is not part of the market assessment model?
A. Power of Hospitals
B. Innovations in Technology
C. Regulatory Environment
D. Power of Consumers and Payers
E. Competitive Rivalry
A. Power of Hospitals
B. Innovations in Technology
C. Regulatory Environment
D. Power of Consumers and Payers
E. Competitive Rivalry
Why is it
important to consider Innovations in Technology in development of the strategic
plan?
A. New technologies tend to be expensive.
B. They may represent a threat of substitute products.
C. Medicare will not reimburse for them.
D. A successful organization must have the latest in medical advances.
E. None of the above.
A. New technologies tend to be expensive.
B. They may represent a threat of substitute products.
C. Medicare will not reimburse for them.
D. A successful organization must have the latest in medical advances.
E. None of the above.
How can
intelligence on competitors' strategies best be gathered?
A. Observation of their market activities.
B. Tracking of their service volumes and market share.
C. Checking with state healthcare associations.
D. All healthcare organizations are required to file their strategies with Medicare on an annual basis.
E. A & B.
A. Observation of their market activities.
B. Tracking of their service volumes and market share.
C. Checking with state healthcare associations.
D. All healthcare organizations are required to file their strategies with Medicare on an annual basis.
E. A & B.
Which of the
following should be a major consideration in collecting leadership input to
development of the strategic plan?
A. Input will necessarily be value laden.
B. The tenure of leadership.
C. A sample size of at least 8 leaders is necessary.
D. The cost of collecting the data.
A. Input will necessarily be value laden.
B. The tenure of leadership.
C. A sample size of at least 8 leaders is necessary.
D. The cost of collecting the data.
What is the
purpose of tactical plans?
Selected Answer:
A. Identify the who, what, where, when and how of implementation.
B. Organize a department's input to the strategic plan.
C. Identify funding for the selected strategies.
D. Monitor an organization's performance over time.
E. None of the above.
Selected Answer:
A. Identify the who, what, where, when and how of implementation.
B. Organize a department's input to the strategic plan.
C. Identify funding for the selected strategies.
D. Monitor an organization's performance over time.
E. None of the above.
The term
effectiveness of clinical care can be addressed with which of the following
questions?
A. Are the right things done?
B. Are things done right?
C. What are the right things to do?
D. Was the clinical procedure done correctly?
E. None of the above
A. Are the right things done?
B. Are things done right?
C. What are the right things to do?
D. Was the clinical procedure done correctly?
E. None of the above
Who introduced the
concepts underlying Statistical Process Control?
A. W. Edwards Deming
B. Joseph Juran
C. Walter Shewhart
D. Malcolm Baldrige
E. None of the above
A. W. Edwards Deming
B. Joseph Juran
C. Walter Shewhart
D. Malcolm Baldrige
E. None of the above
The definition of
quality provided by the Institute of Medicine is the most widely accepted
definition of health care quality. Which of the following are NOT parts of the
definition?
A. they should achieve desired health outcomes for individuals, matching their preferences for variety.
B. they should achieve desired health outcomes for populations, matching the societal preferences of policy makers and third-party payers for efficiency.
C. they should adhere to professional standards and scientific evidence, consistent with the clinical focus and preferences of health care providers for effectiveness.
D. they should provide value consistent with the cost structure of the health care organization.
E. all of the above are aspects of the IOM definition of Healthcare quality.
A. they should achieve desired health outcomes for individuals, matching their preferences for variety.
B. they should achieve desired health outcomes for populations, matching the societal preferences of policy makers and third-party payers for efficiency.
C. they should adhere to professional standards and scientific evidence, consistent with the clinical focus and preferences of health care providers for effectiveness.
D. they should provide value consistent with the cost structure of the health care organization.
E. all of the above are aspects of the IOM definition of Healthcare quality.
Which aspect of quality
does CQI focus upon to improve quality?
A. Both "A" and "B"
B. Structure
C. Outcome
D. Process
E. Both "B", and "C"
A. Both "A" and "B"
B. Structure
C. Outcome
D. Process
E. Both "B", and "C"
Statitical Process
Control focuses on controlling ___________.
A. Variation
B. Causes Processes
C. Outcomes
D. None of the above
A. Variation
B. Causes Processes
C. Outcomes
D. None of the above
"The right
service is provided badly and an avoidable complication reduces the benefit the
patient receives" is the definition of which of the following terms?
A. Underuse
B. Overuse
C. Misuse
D. Reuse
E. None of the above
A. Underuse
B. Overuse
C. Misuse
D. Reuse
E. None of the above
During the early
1980s, the Hospital Corporation of American (HCA) created the most commonly
used quality improvement framework in the health care industry; it is called
the _______.
Selected Answer:
CorrectE. FOCUS-PDCA Model
Answers:
A. Juran Triology
B. Process Life Cycle
C. PDCA Model
D. Shewhart or Deming Cycle
E. FOCUS-PDCA Model
Selected Answer:
CorrectE. FOCUS-PDCA Model
Answers:
A. Juran Triology
B. Process Life Cycle
C. PDCA Model
D. Shewhart or Deming Cycle
E. FOCUS-PDCA Model
Which of the
following is not included in the definition of Continuous Process Improvement
(CQI)
A. Organization-wide impact
B. Process focus
C. Data-based decision making
D. Structure focus
E. Employee Empowerment
A. Organization-wide impact
B. Process focus
C. Data-based decision making
D. Structure focus
E. Employee Empowerment
Whatever the
quality improvement approach, what key concept(s) is/are common between each
approach?
A. measuring processes and outcomes
B. applying statistical process control
C. using QI tools for data collection, mapping processes, and analyzing processes
D. All of the above ("A", "B", and "C")
E. Both "B" and "C"
A. measuring processes and outcomes
B. applying statistical process control
C. using QI tools for data collection, mapping processes, and analyzing processes
D. All of the above ("A", "B", and "C")
E. Both "B" and "C"
To Err is Human
examined the high rate of medical errors in the US hospitals; such errors are
due to which of the following?
A. Underuse
B. Overuse
CorrectC. Misuse
D. Reuse
E. None of the above
A. Underuse
B. Overuse
CorrectC. Misuse
D. Reuse
E. None of the above
The Institute of
Medicine publication entitled "To Err is Human" reported that between
_______ and ______ people die each year from medical errors.
A. 56,000; 103,000
B. 12,000; 42,000
C. 44,000; 98,000
D. 69,000; 125,000
E. 35,000; 75,000
A. 56,000; 103,000
B. 12,000; 42,000
C. 44,000; 98,000
D. 69,000; 125,000
E. 35,000; 75,000
Which of the 9
Baldrige Award criteria ties impacts on and ties together all of the other
criteria?
A. Organizational Performance Results
B. Measurement, Analysis, and Knowledge Management
C. Process Management
D. Leadership
E. None of the above
A. Organizational Performance Results
B. Measurement, Analysis, and Knowledge Management
C. Process Management
D. Leadership
E. None of the above
The Baldrige Award
feature 9 criteria arranged in a struture-process-outcome framework. Which of
the following is not a strutural aspect of quality in the Baldrige Award
Criteria
A. Leadership
B. Staff Focus
C. Strategic Planning
D. Focus on patients, other customers, and markets
E. All of the above are structural aspets of the Baldrige Criteria
A. Leadership
B. Staff Focus
C. Strategic Planning
D. Focus on patients, other customers, and markets
E. All of the above are structural aspets of the Baldrige Criteria
A "health
service [that has] risks [that] outweigh its benefits" is the definition
of which of the following terms?
A. Underuse
B. Overuse
C. Misuse Reuse
D. None of the above
A. Underuse
B. Overuse
C. Misuse Reuse
D. None of the above
The "failure
to provide a service whose benefit is greater than its risk" is the
definition of which of the following terms?
A. Underuse
B. Overuse
C. Misuse
D. Reuse
E. None of the above
A. Underuse
B. Overuse
C. Misuse
D. Reuse
E. None of the above
Avedis Donabedian
defined health care quality as having which of the following components?
A. The social management of health and illness
B. The amenities of care
C. The ethical principles that govern the conduct of affairs in general and the health care enterprise in particular
D. All of the above ("A", "B", and "C")
E. Both "B" and "C"
A. The social management of health and illness
B. The amenities of care
C. The ethical principles that govern the conduct of affairs in general and the health care enterprise in particular
D. All of the above ("A", "B", and "C")
E. Both "B" and "C"
Flowcharting is a
quality improvement technique used for ______.
A. data collection
B. process analysis
C. geographical mapping
D. cause-effect analysis
E. process mapping
A. data collection
B. process analysis
C. geographical mapping
D. cause-effect analysis
E. process mapping
What do the four
letters in the PDCA Model represent?
A. Plan-Design-Check-Act
B. Plan-Design-Control-Achieve
C. Plan-Do-Check-Act
D. Plan-Do-Control-Achieve
E. None of the above
A. Plan-Design-Check-Act
B. Plan-Design-Control-Achieve
C. Plan-Do-Check-Act
D. Plan-Do-Control-Achieve
E. None of the above
The Dartmouth
Atlas of Health Care documents what aspect of health care?
A. Wide variation in medical practices which cannot be explained by illness severity or patient preference
B. Wide variation in the cost of care
C. Wide variation in the access to care
D. A and B
E. None of the above
A. Wide variation in medical practices which cannot be explained by illness severity or patient preference
B. Wide variation in the cost of care
C. Wide variation in the access to care
D. A and B
E. None of the above
Good measurement
requires all of the following except
A. Rigorous definition of concept to be measured
B. Reliable measurement
C. Valid measurement
D. Measurement variation
E. None of the above
A. Rigorous definition of concept to be measured
B. Reliable measurement
C. Valid measurement
D. Measurement variation
E. None of the above
D. Measurement
variation
Health care policy
is
Team management
means
The main
difference between direct care and non-direct care settings is
This competency
reflects expertise or ability to perform a specific work task
Employment of
medical and health services managers is expected to change by what percent
between 2008 and 2018?
Griffith says
"championship processes" need performance measures in each the
following areas except
Succession
planning is
Larger
organizations are more likely to have all of the following except
This function
requires the manager to set a direction and determine what needs to be
accomplished.
Organization
management means
This competency
involves the ability to critically analyze and solve complex problems:
This function
refers to acquiring and retaining human resources
The focus in this
function is on initiating action in the organization through effective
leadership
This competency
enables a manager to communicate with and work well with other individuals
Talent management
refers to which of the following?
Internal domains
of health care management include all of the following except
Studer views the
organization as needing to be results oriented, with which of the following
pillars of excellence?
This function
refers to the overall design of the specific division for which the manager is
responsible.
External domains
of health care management include all of the following except
This function
refers to monitoring staff activities and performance
Which is a
guideline for healthcare leaders when being responsible to their employees as
per the ACHE Code of Ethics?
Which of the
following competencies is more leadership oriented than management oriented?
Which statement is
true about Followership?
Which of the
following is not a contemporary leadership model?
Choose an
inappropriate key leadership protocols.
From the
Leadership styles for Healthcare personnel, which one focuses on personal
development and recommended for the top personnel?
Which is an
incorrect statement about the future of the healthcare field?
Which is a
guideline for healthcare leaders when begin responsible to their profession as
per the ACHE Code of Ethics?
Find an incorrect
statement about leadership in today's healthcare industry.
Which one of the
EI (Emotional Intelligence) dimensions has the definition of "Social
awareness skill, putting yourself in another's shoes"?
Which model of
leadership supports the concept known as "tough empathy"?
Find a leadership
theory that correctly matches the stated leadership focus.
The healthcare
leader who is concerned about the future, as well as today's business, must
Which theory
places its attention on the leader's style and the work situation but also
recognize the importance of setting goals for employees?
Which leadership
domain would the competencies honesty and integrity be placed?
Which is a new
trend for healthcare governance?
Which statement is
not true about the "Great Man" theory?
Which is a
challenge of key healthcare leadership?
Which is a barrier
of key healthcare leadership?
What is (are) the
focus area(s) for healthcare leadership ethics?
Which of the
following are considered to be types of extrinsic rewards?
Acquired needs
resulting from life experiences focus on which of the following?
What percent of
all new jobs between 2008-2018 are projected to be in professional and
service-providing occupations?
Which of the
following is considered to be a good motivational strategy?
Managers
interested in revitalizing employees focus on getting them to do which of the
following?
True or False? By
2020 a shortage of healthcare workers in our nation is projected of
approximately 1 million nurses and 250,000 health professionals.
Self-actualization
needs focus on which of the following?
The creator of
this theory believes managers can be classified into 2 groups; one view
employees as unmotivated, while the other assists employees in achieving higher
levels.
Which generation
below values individuality, teamwork, and work-life balance?
True or False?
Everyone is motivated.
Maslow's
needs-based theory of motivation includes the following types of needs?
Which generation
below is image conscious, team-oriented, values instant gratification, and is
achievement-oriented?
Alderfer's
motivation theory is based on which of the following needs?
True or False?
According to a 2009 study, 40% of managers believe that for their employees it
is all about the money!
Which of the
generations below is respectful of authority, values duty, sacrifice,
accountability, and recognition of hard work and a strong work ethic?
Between 2008-2018,
total employment is expected to increase by which of the following?
Scientific
management involves which of the following?
Extrinsic theories
of motivation include which of the following?
This generation
values education, training and growth opportunities, flexibility, and is
considered risk averse.
True or False?
Avoidance learning is often referred to as positive reinforcement.
Recognizing a
problem and goal setting are in what phase of problem solving?
A theory Y manager
would believe which of the following about employee behavior?
Most employees
seek the opportunity to contribute to
According to the
text, managers contribute to organizational learning by
Which of the
following guide the interpretation of information by selectively focusing
attention and organizing our understanding?
In attribution
theory, which of the following would be an example of a situational cause of
employee performance?
Managers can best
address information misperceptions by
___________ is
based on positive beliefs about employee behavior while ____________ is based
on negative beliefs about employee behavior.
While expectancies
and schemas are concerned with how we receive and store information, __________
are concerned with how we use that information in our reasoning.
A physician who
believes a medical error occured due to __________________ may be making a
fundamental attribution error.
Organizational
behavior draws upon which of the following?
Which process uses
the following: 1. creating our own opportunities and constraints 2. processing
events that often emerge into a meaningful pattern called understanding 3.
organizing information to create a plausible understanding of a situation for
organizational action and learning?
Work behaviors can
be studied at these three levels in an organization:
Which of the
following is a part of Torbert's Action Inquiry to check assumptions?
framing
According to expectancy theory, an employee's motivation depends on believing that
According to expectancy theory, an employee's motivation depends on believing that
Which of the
following statements best describes how organizational behavior applies to
healthcare organizations?
Senge's five
"disciplines" that characterize a learning organization include all
but which one of the following.
Which of the
following best describes the purpose of studying organization behavior? it
A(n) ____________
is a mental structure used to organize and simplify knowledge and expectations
of the world around us.
Because human
capacity to accurately process large amounts of information is limited, how do
people compensate?
Which of the
following is one of the manager's most powerful tools to create a shared,
common focus?
How do the
Mission, Vision and Value statements tie to the strategic plan?
Which of the
following is/are true regarding successful strategies?
By identifying
specific __________, healthcare organizations can better target their services
and potential growth opportunities.
Which of the
following is not a "pro" as it relates to using surveys for data
collection?
For a successful
strategy execution in a radiology department, which of the following
stakeholders must "buy in"?
How do the
Mission, Vision, and Value statements tie to the strategic plan?
Although there are
many parts in the development of a strategic plan, what is its main purpose?
"University
Radiology Associates strives to be the premier provider of diagnostic imaging
services through high-quality service to patients, referring physicians and
mutually beneficial relationships with radiologists who provide expert
interpretations of diagnostic images" is an example of which of the
following?
In a market
assessment, which of the following innovations in technology may represent a
threat to replace standard operations and services?
Which of the
following is not part of the market assessment model?
Which of the
following describes an organizations statement of purpose
What are the
components of Strategy Execution?
Which of the
following is a component of the strategic planning process?
Which of the
following is the central focus of customer service in a healthcare
organization?
An example of a
supporting plan that is driven by the strategic plan is
Which of the
following had the greatest impact on healthcare organizations to develop
strategic plans in order to successfully compete in a demanding environment?
What is the
purpose of tactical plans?
identify the who,
what, where, when, and how of
How can
intelligence on competitors' strategies best be gathered?
What is the
department manager's role in strategic planning?
SWOT analysis
includes which areas of focus?
Which of the
following is NOT a stage in the consumer decision-making process?
When marketing
savvy medical practices divide the total market into groups that have
relatively similar healthcare needs they are implementing which of the
following?
Which of the
following seeks to understand how every day people select, secure, use, and
dispose of products, services, experiences, or ideas to satisfy their needs?
Judy set up a
health savings account (HSA) at her financial institution and contributed
consistently for future medical expenses after retirement. Upon eligibility,
she had to travel many miles across the country to see a specific
dermatologist, but it was worth it to her because she believed the treatment
would make her feel healthier. The difference between the benefits Judy
perceived and the costs to receive the benefits explain which of the following?
The controllable
variables of the organization are referred to as which of the following?
Which of the
following strategic marketing elements brings tactical implementation closer
(in other words: determines which market to serve and then gets ready to face
the competition)?
Which of the
following does NOT represent a business-to-business (B2B) healthcare marketing
application?
All of the
following are layers of segmentation at the healthcare manager's disposal
except:
Strategic
healthcare marketing seeks to satisfy customer needs through profitable
relationships by creating, communicating, and delivering ________________ in
selected markets.
Which of the
following best defines marketing?
According to our
text, addressing the dark side of marketing is primarily a government
responsibility.
The practice of
selecting target markets, and creating, communicating, and delivering value to
selected customers in manner that is both sustainable and differentiated for
the competition is called which of the following?
Jill, a manager in
healthcare, is leveraging market strategies and tactics that will alter or
create behaviors that have a positive effect on the targeted individuals or
society as a whole. Jill is implementing which of the following?
Which of the
following best describes a production oriented healthcare organization?
As part of it's
ethical and social responsibility, the marketing discipline must take into
consideration the impact that marketing activities have on which of the
following?
A marketing
oriented healthcare organization focuses of which of the following?
The term
effectiveness of clinical care can be addressed with which of the following
questions?
Which of the
following is NOT a structural variable in the Baldrige Award Criteria for
quality improvement?
Which of the
following would be an example of common-cause variation?
Flowcharting is a
quality improvement technique used for which of the following?
Good measurement
requires all of the following except:
Based upon
customer focus within a hospital organization when pertaining to continuous
quality improvement, who is considered "the customer"?
During the early
1980's, the Hospital Corporation of America (HCA) created the most commonly
used quality improvement framework in the healthcare industry called which of
the following?
The definition of
quality provided by the Institute of Medicine is the most widely accepted
definition of health care quality. Which of the following is NOT a part of the
definition? They should
The "failure
to provide a service whose benefit is greater than its risk" is the
definition of which of the following terms?
The Institute of
Medicine publication entitled "To Err is Human" reported that between
____________ and _____________ people die each year from medical errors.
Which of the
following occurs when "the right service is provided badly and an
avoidable complication reduces the benefit the patient receives"?
Which of the
following is NOT one of the three core policy issues for a healthcare system?
Which of the
following quality improvement techniques helps to identify and organize the
possible cause for a problem in a structured format?
Which of the
following is NOT included in the definition of Continuous Quality Improvement
(CQI)?
The Dartmouth Atlas
of Health Care documents what aspect of health care?
Avedid Donabedian
defined health care quality as having which of the following?
Physicians
resistance to acknowledge nurses and other healthcare professionals as
colleagues can lead to which of the following?
Residency training
for physicians lasts from ________ to ________, depending on the specialty.
Overworked
healthcare providers who have high patient-to-practitioner ratios lead to which
of the following?
As a healthcare
manager working in HMO, it is important to question gaps in a physician's
resume to determine if their credentials are legitimate.
Which of the
following would be considered a "sentinel event"?
Criminal
background checks for physicians are:
Which of the
following is true concerning licensure?
All of the
following are examples of FP Core Privileges for care of infants and children,
adolescents and adults for most illnesses, disorders and injuries EXCEPT:
Resident work
hours have changed due to which of the following?
IMG's:
Turnover of
physicians, nurses, and allied health professionals:
Which disruptive
behavior would be considered a sentinel event?
All of the
following are examples of conflict of interests:
Which of the
following best describes mid-level practitioners?
Which of the
following is the largest category of healthcare workers?
Which of the
following is/are true statements?
Which of the
following is NOT a key environmental force that affects human resources within
HSO's?
"Benefits"
include all of the following except:
Job analysis is
necessary to:
Which of the
following requires employers to provide reasonable accommodations for
applicants and employees with physical and mental disabilities?
Which of the
following is an example of an "employee retention" function?
Staff shortages
can lead to which of the following?
Incentive
compensation is believed to have what effect on employee performance?
Recent information
from the literature concerning employee perceptions suggests which of the
following?
The best way for
management in HSO's to avoid unions is to:
A 360-degree
performance appraisal is helpful because it:
Which of the
following is an example of an HSO's Employee Relations and Engagement efforts?
Position
descriptions are necessary for which of the following?
Which of the
following is a typical measure used by senior management to directly assess
performance of HR efforts?
Which of the
following prohibits discrepencies in pay between men and women who perform the
same job?
Which of the
following is true regarding performance appraisals?
Flexible benefits
are helpful to employees because:
Nursing turnover
costs about:
Which of the
following is incorrect concerning Cross Functional Teams (CFTs)?
The MBTI can be
used for which of the following?
Virtual teams are being
used for which of the following?
Education for the
"how-to" of teamwork dynamics is taught during which of the
following?
To convince higher
level management that teamwork is worth the effort, one should point to which
of the following?
Which of the following
is an important question that should be asked when you are assigned to a team?
Which of the
following is NOT correct concerning Cross Functional Teams (CFTs)?
Which of the
following is a way to engage medical staff?
Lucente, Rea,
Vorce, & Yancey's (1995) examination of a new multidisciplinary team
organization found that:
A wicked problem
has which of the following features?
A study of
participation in the VHA Medical Team Training program was associated with
which of the following?
Which of the following
is true regarding a team?
Teams go through
the following stages, in the following order:
Which of the
following could be costs associated with teamwork?
Which of the
following is a benefit of an effective healthcare team?
Which of the
following terms can be used interchangeably with cultural competency?
Which of the
following is not considered a benefit of a diverse health care workforce?
According to the
US Census Bureau, by 2050, what percent of the population of the US will be
comprised of minorities?
Healthcare
practitioners who are committed to the issues of diversity, equity, and
equality need to be aware of and implement best practice in cultural
competency.
The ultimate goal
of cultural proficiency is to have the healthcare workforce in the United
States reflect the makeup of the communities served.
Which of the
following signifies a difference in access, utilization, or quality of care?
As the US becomes
more diverse, healthcare systems will see patients present symptoms differently
from textbooks and have varying beliefs about health, treatment, and illness.
A hospital can
demonstrate inclusivity by community engagement through:
Which of the
following is NOT true as it relates to healthcare management?
The National
Standards on Culturally and Lingguistically Appropriate Services provides for
which of the following?
A recent study
demonstrated that racially and ethnically diverse employers represented a
growing percentage of top healthcare management positions
Which of the
following is an exchange of information, ideas, and resources between
individuals, community members, and mainstream organizations?
Which of the
following is considered one strategy to address health disparities and to drive
toward equity in health and health care?
Which of the
following is the first step for healthcare leaders to address disparities and
work toward cultural sensitivity in a healthcare organization?
Which of the
following is a best practice and essential component(s) of a culturally
proficient healthcare organization?
According to the
Center for Cross-Cultural Health, which of the following is/are steps to
community engagement?
An example of a
supporting plan that is driven by the strategic plan is..
How can
intelligence on competitors' strategies best be gathered.
How do the
Mission, Vision and Value statements tie to the strategic plan?
What are the
components of Strategy Execution?
What is the
department manager's role in strategic planning?
What is the main
purpose of strategic planning?
What is the purpose
of an organizational dashboard?
What is the
purpose of tactical plans?
What is the
purpose of the planning assumptions in development of the organizational volume
forecast?
Which aspect(s) of
the SWOT analysis aim to identify external market forces?
Which of the
following is necessary for successful strategy execution?
Which of the
following is not a critical success factor for effective strategic planning?
Which of the
following is not part of the market assessment model?
Which of the
following should be a major consideration in collecting leadership input to
development of the strategic plan?
Which of the
following stakeholder groups should not be included in strategic planning?
Which of the
following statements about the inclusion of key financial indicators in the
planning process is true?
Which of the
following statements is/are true?
Why is execution
of the strategy so important?
Why is it
important to consider Innovations in Technology in development of the strategic
plan?
Why is it
important to include past strategic performance as a part of future strategy
development?
the application of commercial marketing principles and
techniques to influence behavioral change, of a specific target audience, in
order to promote public health for the benefit of society as a whole
links a for-profit company and its offerings to a societal
issue, with the goal of building brand equity and increasing profits
many buyers and sellers, few barriers to entry
large number of small firms with similar but not identical
products
dominated by few large companies
fully consolidated markets with only one firm
selecting target markets , creating, communicating and
delivering value to selected customers in a manner that is both sustainable and
differentiated from the competition
identifies organizations that have similar business models
and/or strategic orientations that is direct competition
dividing the total market into groups/segments that have
relatively similar needs for products and services
concentration or multi-segment
techniques used by healthcare orgs and providers to position the
brand image and offerings in the mind of the target market
concentrates on organizational buyers, such as employers
purchasing healthcare insurance for employees
totality of consumer's decisions with respect to the
acquisition, composition, and disposition of goods, services, and time
written document that serves to guide marketing initiatives
across the org
has long-term timeline
specific marketing activities that are short-term
has long-term timeline
specific marketing activities that are short-term
mistakes and unexpected outcomes can create this provided
learning occurs
tendency for interventions to be delayed, diluted, or defeated
learning involves acquisition of knowledge or skills through
study, instruction, or experience
simple error and correction process using existing policies,
plans, values, and rules
attempt to close gap between desired and actual states of
affairs by questioning and modifying existing, policies, plans, values, and
rules
problems solvers adjust their behavior and work processes in
response to changing events or trends
promoted by single-loop learning
promoted by single-loop learning
problem solvers attempt to eliminate problems by changing the
underlying structure of the system
promoted by double-loop learning
promoted by double-loop learning
not all learning involves innovation, but all innovation
involves learning
innovations are economically, socially valuable and desirable
inferring specific characteristics from impressions or feelings
involves proliferation of ideas, frequent reinvention, with
multiple entrepreneurs engaging, disengaging and re-engaging over time
essence of idea develops over years with unpredictable events
setting the stage
can be sponsor, mentor, critic, and institutional leader
discovery involves an element of surprise
select members for ability to work together and willingness for
input, frame challenge as implementation of organizational challenge, and
create climate of psychological safety
is growing at a rate twice the national economy
matching process for graduating med students for Graduate
Medical Education (GME)
no more than 80 hrs/week & in-house continuous duty not to
exceed 24 hours
increased use of contract physicians or mid-level practitioners,
PAs, and nurse practitioners
must complete certain # of continuing medical education (CME)
credits to maintain licensure
established criteria for determining which educational providers
are quality CME providers
"the most expensive piece of medical equipment is the
physician's pen"
some states enacted laws to prohibit pharmaceutical or medical
device companies from giving more than $100 in gifts to a
physician/organization
when an individual can be influenced by money or other
considerations to act in a way that is contrary to the good of the organization
for whom he or she works or the patient for who he/she should be advocating in
their best interests
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