Liberty University BUSI 340 quiz 1 solutions answers right

Liberty University BUSI 340 quiz 1 solutions answers right

How many versions: 5 different versions

https://www.coursemerit.com/solution-details/20372/Liberty-University-BUSI-340-quiz-1-complete-solutions-correct-answers-A-work

Question 1 As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. If Bob wants to study deep­level diversity in his organization, he would:

Question 2 Which of the following is most closely associated with corporate social responsibility?

Question 3 _____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Question 4 Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

Question 5 Which of the following perspectives of organizational effectiveness argues that companies take their sustenance from the environment and, in turn, affect that environment through their outputs?

Question 6 The topic of ethics is most closely associated with the _____ perspective.

Question 7 A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:

Question 8 According to the multiple levels of analysis anchor:

Question 9 The _____ perspective, also called knowledge management, views knowledge as the main driver of competitive advantage.

Question 10 Twice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the 'silos of knowledge' problem that exists in many organizations. This practice is primarily an example of:

Question 11 A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital which is derived by the firm due to its good associations.

Question 12 Which of the following statements is true about globalization and organizational behavior?

Question 13 Which "Big Five" personality dimension is most valuable for predicting job performance?

Question 14 Motivation affects a person's _____ of voluntary behavior.

Question 15 Which of the following represents values that determine whether actions are right or wrong and outcomes are good or bad?

Question 16 Which of the following directly influences an employee's voluntary behavior and performance?

Question 17 Which of the following actions ensure that selected candidates have appropriate aptitudes to perform the job?

Question 18 Which of the following statements about the Myers­Briggs Type Indicator (MBTI) is true?

Question 19 International Manufacturing & Trading (IMT) is a medium­sized U.S. company rapidly expanding in the Asian and Far East markets. The company has decided to open a manufacturing plant in Japan, Taiwan, and Malaysia. IMT will send key top managers from the U.S. office and will hire the lower­level managers and employees from the local markets. IMT managers realize that there will be some cultural differences but are unsure of what and how much. IMT managers should make themselves aware that people in Japan tend to have:

Question 20 Which of the following acronyms identifies the "Big Five" personality dimensions?

Question 21 Americans tend to have high:

Question 22 Which ethical principle reflects that people have entitlements that let them act in a certain way?

Question 23 Which of the following refers to the fact that motivation is goal­directed, not random?

Question 24 Beliefs about what is good or bad, right or wrong are referred to as:

Question 25 Assisting coworkers with their work problems, adjusting work schedules to accommodate coworkers, and showing genuine courtesy toward coworkers are some of the forms of:

Question 1

Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Allison should understand that organizational behavior knowledge:

Question 2

According to the multiple levels of analysis anchor:

Question 3

_____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Question 4

Which of the following conceptual anchors states that OB events should be understood from three levels of analysis: individual, team, and organization?

Question 5

Which of the following typically results in a loss of intellectual capital?

Question 6

As part of the knowledge management process, experimentation is conducive to:

Question 7

Which of these statements is consistent with the four anchors of organizational behavior?

Question 8

Which of the following statements is true about organizational behavior?

Question 9

Organizational behavior views organizations as:

Question 10

Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Allison thinks that organization is the same as an organism. However, in the field of organizational behavior, organizations are best described as:

Question 11

Which of the following is most closely associated with corporate social responsibility?

Question 12

Which of these statements is true about the field of organizational behavior?

Question 13

International Manufacturing & Trading (IMT) is a medium-sized U.S. company rapidly expanding in the Asian and Far East markets. The company has decided to open a manufacturing plant in Japan, Taiwan, and Malaysia. IMT will send key top managers from the U.S. office and will hire the lower-level managers and employees from the local markets. IMT managers realize that there will be some cultural differences but are unsure of what and how much. IMT managers should know that employees from cultures with a high power distance are more likely to:

Question 14

Which of the following are external to the individual but still affect his/her behavior and performance?

Question 15

Which of the following is a domain in Schwartz's model?

Question 16

Jung's psychological types are measured through the:

Question 17

The relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies refers to:

Question 18

People who have high ethical sensitivity:

Question 19

Motivation affects a person's _____ of voluntary behavior.

Question 20

The chief executive of a start-up high-technology company recently made several public announcements about the company's values. She emphasized that, although the company is less than one year old, its employees already have adopted a strong set of values around sharing, freedom, and achievement. However, you personally know two employees at the company who say that employees do not really have a common set of values, and they are certainly not unanimous about the three values stated by the CEO. The CEO is likely describing the company's:

Question 21

Most employees in the social services section of a government department have frequent interaction with people who are unemployed or face personal problems. Which of the following personality characteristics is best suited to employees working in these jobs? Question 22

When hiring new employees, e-commerce managers should look for people who have a high level of _____, which is the most valuable "Big Five" personality dimension for predicting job performance.

Question 23

Which of the following statements about values is true?

Question 24

Conscientiousness is a dimension of:

Question 25

Senior executives at CyberForm must make a decision that will affect many people and where the decision may produce good or bad consequences for those affected. This decision:

The open systems anchor of organizational behavior states that:

Organizational behavior views organizations as

The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities constitute _____ diversity

Which of these organizational behavior trends is corporate social responsibility most closely related to

Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.
Bob has been interested in this trend of globalization. He should know that globalization occurs when an organization

Twice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the 'silos of knowledge' problem that exists in many organizations. This practice is primarily an example of

Which of the following statements is true about organizational behavior

The triple bottom line philosophy says that

Which of these statements is true about the field of organizational behavior

Which of the following statements is true about human capital in an organization

Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace. This trend is known as

_____ characterizes people who are quiet, shy, and cautious

Which of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them better

People with high collectivism

Which of the following represents values that determine whether actions are right or wrong and outcomes are good or bad

Which of the following statements about cross-cultural values is true

A problem with the utilitarian principle of ethical decision making is that

When hiring new employees, e-commerce managers should look for people who have a high level of _____, which is the most valuable "Big Five" personality dimension for predicting job performance

An individual's personality

_____ is the extent to which people tolerate ambiguity or feel threatened by ambiguity

All technical employees at a paper mill take a course on how to operate a new paper-rolling machine. This course will improve job performance mainly by altering employees'

Which of the following are external to the individual but still affect his/her behavior and performance

People with a high _____ value assertiveness, competitiveness, and materialism

_____ refers to goal-directed behaviors under the individual's control that support organizational objectives

Question 1

Scenario: Allison Albright

Your roommate, Allison Albright, is a non‑business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior? Allison thinks that organization is the same as an organism. However, in the field of organizational behavior, organizations are best described as:

Question 2

Scenario: Bob Baldwin

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. If Bob wants to study deep‑level diversity in his organization, he would:

Question 3

The topic of ethics is most closely associated with the _____ perspective.

Question 4

_____ refers to economic, social, and cultural connectivity with people in other parts of the world.

Question 5

Organizations retain intellectual capital by:

Question 6

Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace. This trend is known as:

Question 7

Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

Question 8

According to the multiple levels of analysis anchor:

Question 9

Which organizational behavior perspective discusses inputs, outputs, and feedback?

Question 10

Which of the following statements is true about organizational behavior?

Question 11

Employees, suppliers, and governments:

Question 12

Organizational behavior knowledge:

Question 13

_____ refers to goal‑directed behaviors under the individual's control that support organizational objectives.

Question 14

Motivation affects a person's _____ of voluntary behavior.

Question 15

Scenario: International Manufacturing & Trading International Manufacturing & Trading (IMT) is a medium‑sized U.S. company rapidly expanding in the Asian and Far East markets. The company has decided to open a manufacturing plant in Japan, Taiwan, and Malaysia. IMT will send key top managers from the U.S. office and will hire the lower‑level managers and employees from the local markets. IMT managers realize that there will be some cultural differences but are unsure of what and how much.U.S. managers tend to be

Question 16

Which of the following statements about cross‑cultural values is true?

Question 17

Which of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them better?

Question 18

The ability to recognize the presence and determine the relative importance of an ethical issue is known as:

Question 19

Which of the following best represents the amount of effort allocated to a particular goal?

Question 20

_____ is the extent to which we value our duty to groups to which we belong and group harmony.

Question 21

Schwartz's model organizes values into:

Question 22

Most employees in the social services section of a government department have frequent interaction with people who are unemployed or face personal problems. Which of the following personality characteristics is best suited to employees working in these jobs?

Question 23

Scenario: Electronika International Electronika International is a fast growing small company specializing in consumer electronics. Managers at Electronika International are exploring the idea of using the "Big Five" personality dimensions in hiring and improving work‑related behaviors and job performance. Electronika managers want to hire people who are dependable, goal‑focused, thorough, and disciplined. Which of the following "Big Five" personality dimensions is desirable for individuals to be hired?

Question 24

Being good‑natured, empathetic, caring, and courteous are characteristics of people with _____ personality trait.

Question 25

Presenteeism is more common among employees with:

1.	Organizational behavior encompasses the study of how organizations interact with their external environments.    True    False

2.	Three challenges organizations are facing include globalization, increasing workforce diversity, and emerging employment relationships.    True    False

3.	Performing OB research and analyses at multiple levels is not recommended as it would lead to perceptual errors.    True    False

4.	In order for something to be called an organization, it must have certain assets such as buildings and equipment.    True    False

5.	All organizations have a collective sense of purpose, whether it's producing oil or creating the fastest Internet search engine.    True    False

6.	OB can be used to fulfill the need to understand and predict the behavior of others in the organization. However, it is not helpful in influencing others to getting things done in organizations.    True    False

7.	Investment portfolio studies suggest that specific OB characteristics are important "positive screens" for selecting companies with the best long-term share appreciation.    True    False

8.	Open systems cannot exist without dependence on an external environment, whereas closed systems can exist without dependence on an external environment.    True    False

9.	According to the open systems perspective, most organizations have one working part rather than many sub-components.    True    False

10.	The best organizational practices are those built on the notion that organizations are closed systems.    True    False

11.	The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.    True    False

12.	Organizational learning perspective is focused on physical resources that enter and are processed in the organization.    True    False

13.	Intellectual capital includes, among other things, the knowledge captured in an organization's systems and structures.    True    False

14.	Intellectual capital represents the stock of knowledge held by an organization.    True    False

15.	Organizations that have high employee turnaround will be better able to retain intellectual capital within the organization.    True    False

16.	Structural capital includes knowledge embedded in the organization's systems and composition.    True    False

17.	According to the organizational learning perspective, an effective organization unlearns certain routines and patterns of behavior.    True    False

18.	The knowledge, skills, and abilities of employees are examples of structural capital.    True    False

19.	One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.    True    False

20.	A perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called high-performance work practices.    True    False

21.	Employee involvement is a widely recognized high-performance work practice.    True    False

22.	Working in a self-directed team reduces employee motivation because employees in such a team will support individualistic behaviors than team behaviors.    True    False

23.	Organizations are more effective when they invest in employee skills and knowledge development.    True    False

24.	Stakeholders of an organization are shareholders, customers, suppliers, governments and any other groups with a vested interest in the organization.    True    False

25.	Values represent an individual's short-term beliefs about what will happen in the future.    True    False

26.	Values guide an individual but are not an important subject within an organization.    True    False

27.	The stakeholder perspective also provides a strong case for ethics and corporate social responsibility.    True    False

28.	Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.    True    False

29.	Globalization may have both positive and negative implications for people working in organizations.    True    False

30.	Globalization refers to economic, social, and cultural connectivity with people in other parts of the world.    True    False

31.	Globalization offers numerous benefits to organizations in terms of larger markets, lower costs, and greater access to knowledge and innovation.    True    False

32.	Reduced job security and increased work intensification are partly caused by globalization.    True    False

33.	The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities is called deep-level diversity.    True    False

34.	Deep level diversity refers to the observable demographics such as age, gender and race.    True    False

35.	Employees who are born between 1946 and 1964 are referred to as Generation X employees.    True    False

36.	Research indicates that Baby Boomers and Generation-X employees bring the same values and expectations to the workplace.    True    False

37.	Workforce diversity potentially improves decision making and team performance on complex tasks.    True    False

38.	Work/life balance refers to minimizing conflict between work and non-work demands.    True    False

39.	An organization's employees use information technology to perform their jobs away from the traditional physical workplace. This is an example of virtual work.    True    False

40.	According to research, although telecommuting significantly increases employee stress and reduces productivity and job satisfaction, it makes employees feel more empowered.    True    False

41.	Systematic research investigation produces evidence based management which involves making decisions and taking actions based on this research evidence.    True    False

42.	The field of organizational behavior relies on qualitative rather than quantitative research to understand organizational phenomena.    True    False

43.	The systematic research anchor relies mainly on qualitative data and subjective procedures to test hypothesis.    True    False

44.	Most organizational behavior theories have been developed by OB scholars rather than from other disciplines.    True    False

45.	Psychology and sociology have contributed many theories and concepts to the field of organizational behavior.    True    False

46.	Communications and information systems are two emerging fields from which organizational behavior is now acquiring knowledge.    True    False

47.	The contingency anchor in organizational behavior suggests that we need to diagnose the situation to identify the most appropriate action under those specific circumstances.    True    False

48.	Most organizational events may be studied from all three levels of analysis: individual, team and organization.    True    False

49.

Which of the following statements is true about organizational behavior?    A.  OB researchers systematically study various topics at a common level rather than at multiple levels. B.  It is concerned with the study of people who work independently. C.  It does not include the study of collective entities. D.  It is less effective in studying people who interact in highly organized fashion. E.  It includes team, individual, and organizational level analyses.

50.

Which of these statements is true about the field of organizational behavior?    A.  It examines how individuals and teams in organizations relate to one another and to their counterparts in other organizations. B.  OB researchers systematically study various topics at a common level rather than at multiple levels. C.  Information technology has almost no effect on organizational behavior. D.  The field of organizational behavior relies exclusively on ideas generated within the field by organizational behavior scholars. E.  The origins of organizational behavior are traced mainly to the field of economics.

51.

In the field of organizational behavior, organizations are described as:    A.  entities which are considered a legal grouping of people and systems. B.  groups of people who work independently to achieve a collective goal. C.  social entities with a publicly stated set of formal goals. D.  groups of people with independent profit-centered motives and objectives. E.  groups of people who work interdependently towards some purpose.

52.

Organizational behavior knowledge:    A.  originates mainly from models developed in chemistry and other natural sciences. B.  accurately predicts how anyone will behave in any situation. C.  is more appropriate for people who work in computer science than in marketing. D.  helps us to understand, predict, and influence the behaviors of others in organizational settings. E.  is important only for the managers of an organization.

53.

Which of the following statements is true of the organizational behavior knowledge?    A.  It is relevant to everyone who works in organizations. B.  It should never be used to influence the behavior of other people. C.  It should be used by managers and senior executives alone. D.  It should not be used by subordinates to influence the behavior of their managers. E.  It is less significant when the level of interpersonal interaction is high.

54.

Which of the following perspectives of organizational effectiveness argues that companies take their sustenance from the environment and, in turn, affect that environment through their outputs?    A.  Stakeholder B.  Systematic research C.  High-performance work practice D.  Organizational learning E.  Open systems

55.	Organizational behavior views organizations as:    A.  non-systems. B.  a single unitary subsystem. C.  open systems. D.  closed systems. E.  a system without interactions with the external environment.

56.

The open systems anchor of organizational behavior states that:    A.  organizations affect and are affected by their external environments. B.  organizations can operate efficiently by ignoring changes in the external environment. C.  people are the most important organizational input needed for effectiveness. D.  organizations should avoid internal conflicts to achieve efficiency. E.  organizations should be open to internal competition to be able to obtain a sustainable competitive advantage.

57.	Which organizational behavior perspective discusses inputs, outputs, and feedback?    A.  Organizational learning B.  Open systems C.  Multidisciplinary D.  Systematic research E.  Intellectual capital

58.	According to the open systems view of organizations, _____ is an input for organizations.    A.  incentive plans B.  products C.  financial resources D.  employee motivation E.  employee behavior

59.

ACME Software Inc. has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization and to inform them of the changing market conditions. This training program relates most closely to which of the following concepts?    A.  Contingency anchor B.  Grounded theory C.  Open systems D.  Virtual teams E.  Telecommuting

60.

A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital which is derived by the firm due to its good associations.    A.  Structural capital B.  Intellectual capital C.  Human capital D.  Knowledge capital E.  Relationship capital

61.	The _____ perspective, also called knowledge management, views knowledge as the main driver of competitive advantage.    A.  open systems B.  organizational learning C.  stakeholder D.  systematic research E.  shared values

62.

Intellectual capital refers to the:    A.  total spending on training and development of employees. B.  total number of employees in the organization. C.  total cost of computers and other 'intelligent' machines in the organization. D.  stock of knowledge that resides in an organization. E.  cost of hiring a typical employee.

63.

Organizations retain intellectual capital by:    A.  transferring employee capital into structural capital. B.  encouraging employees to take early retirement. C.  discouraging employees from communicating with each other. D.  reducing the level of documentation in organizations. E.  building strong human capital.

64.

Which of the following typically results in a loss of intellectual capital?    A.  The employees help the organization discover opportunities. B.  The employees protect the firm from threats in the external environment. C.  The company sells one of its divisions and its employees now work for the other organization. D.  The workers help in documentation of work procedures. E.  The company has a good physical layout of the production line.

65.	Which of the following is a form of knowledge acquisition?    A.  Observation B.  Experimentation C.  Documentation D.  Internal communication E.  Group discussion

66.	As part of the knowledge management process, experimentation is conducive to:    A.  measuring intellectual capital. B.  knowledge acquisition. C.  increasing organizational memory. D.  knowledge sharing. E.  unlearning.

67.

Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of:    A.  knowledge acquisition. B.  grafting. C.  organizational unlearning. D.  knowledge sharing. E.  documentation.

68.

Twice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the 'silos of knowledge' problem that exists in many organizations. This practice is primarily an example of:    A.  grafting. B.  experimentation. C.  knowledge sharing. D.  documentation. E.  organizational unlearning.

69.	The ability to recognize the value of new information, assimilate it, and use it for value-added activities is known as _____.    A.  perception ability B.  realization capacity C.  observation skill D.  absorptive capacity E.  adaptive capacity

70.

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:    A.  transform intellectual capital into knowledge management. B.  transfer human capital into structural capital. C.  prevent relationship capital from interfering with human capital. D.  reduce the amount of human capital. E.  transfer structural capital into relationship capital.

71.	The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called _____ perspective.    A.  HPWP B.  learning C.  human capital D.  intellectual capital E.  open-systems

72.

Which of the following statements is true about human capital in an organization?    A.  Human capital helps the organization use opportunities than realizing them. B.  Existence of human capital increases the threats in the external environment. C.  Human capital is non-substitutable though it is abundant. D.  Human capital is independent of the challenges of the external environment. E.  It is a key variable in the HPWP model of organizational effectiveness.

73.

Employees, suppliers, and governments:    A.  are organizational stakeholders. B.  are rarely considered in organizational behavior theories. C.  represent the three levels of analysis in organizational behavior. D.  are excluded from the open systems anchor. E.  are independent units in an organizational set up.

74.

Stable, long-lasting beliefs about what is important in a variety of situations are:    A.  called intellectual capital. B.  the foundations of the open systems anchor. C.  the main reason why virtual teams fail. D.  rarely studied in the field of organizational behavior. E.  called values of the organization.

75.	The topic of ethics is most closely associated with the _____ perspective.    A.  stakeholder B.  systems C.  high-performance work practices D.  open systems anchor E.  contingency

76.	_____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.    A.  Performance orientation B.  Ethics C.  Multicultural teams D.  Legal obligations E.  Organizational behavior

77.	Which of these organizational behavior trends is corporate social responsibility most closely related to?    A.  Workforce diversity B.  Employment relationships C.  Information technology D.  Globalization E.  Workplace values and ethics

78.	_____ refers to an organization's moral obligation toward all of its stakeholders.    A.  Values B.  Legal obligation C.  Multicultural teams D.  Corporate social responsibility E.  Organizational behavior

79.

The triple bottom line philosophy says that:    A.  companies should pay three times as much attention to profits than to employee wellbeing. B.  the main goal of all companies is to satisfy the needs of three groups: employees, shareholders, and suppliers. C.  business success increases by having three times more contingent workers than permanent employees. D.  companies should fairly treat its local, national, and global customers. E.  companies should try to support the economic, social, and environmental spheres of sustainability.

80.	Which of the following is most closely associated with corporate social responsibility?    A.  Knowledge management B.  Triple bottom line C.  Absorptive capacity D.  Adaptive ability E.  Knowledge acquisition

81.	_____ refers to economic, social, and cultural connectivity with people in other parts of the world.    A.  OB B.  Globalization C.  Work/Life balance D.  Knowledge management E.  Corporate social responsibility

82.

Which of the following is an example of globalization?    A.  A footwear firm based in San Diego opened a new branch in Los Angeles. B.  A car company based in Pittsburgh manufactured its cars in Philadelphia. C.  Rewind, a German music band which plays traditional German folk music performed in Berlin. D.  Rowan, a French citizen, published a novel within France. E.  An American based burger joint opened a new outlet in China.

83.

Which of the following statements is true about globalization and organizational behavior?    A.  Globalization has little or no effect on organizational behavior. B.  Globalization has forced organizational behavior researchers to study only large multinational businesses. C.  Globalization gives rise to the question of how corporate leaders and employees can work effectively in the global workplace. D.  Globalization has forced organizational behavior textbooks to study only companies with headquarters in North America. E.  Globalization does not have a significant impact in the contemporary organizational behavior.

84.	The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities constitute _____ diversity.    A.  deep-level B.  internal C.  surface-level D.  organizational E.  reflective

85.

Clickz, an American photography magazine firm, has more than half of senior management positions held by women. African Americans represent 40 percent of the company's workforce. The description of Clickz's diversity refers to:    A.  deep-level diversity. B.  psychological diversity. C.  personality diversity. D.  surface-level diversity. E.  attitude diversity.

86.	_____ diversity includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.    A.  Reflective B.  Deep-level C.  Organizational D.  Surface-level E.  External

87.	Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace. This trend is known as:    A.  deep-level diversity. B.  work-life balance. C.  virtual work. D.  surface-level diversity. E.  frictional unemployment.

88.

Which of the following is true according to the systematic research anchor?    A.  OB topics typically relate to the individual, team and organizational levels of analysis. B.  OB should import knowledge from other disciplines, not just create its own knowledge. C.  OB theory should recognize that the effects of actions often vary with the situation. D.  A particular action may have different consequences in different situations. E.  OB should study organizations by forming questions, collecting data, and testing hypotheses against those data.

89.	Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?    A.  Sociology B.  Psychology C.  Economics D.  Industrial engineering E.  Political science

90.

Which of these statements is consistent with the five anchors of organizational behavior?    A.  Organizational behavior theories must apply universally to every situation. B.  Organizations are like machines that operate independently of their external environment. C.  Each OB topic relates to only one level of analysis. D.  The field of organizational behavior should rely on other disciplines for some of its theory development. E.  Organizational behavioral decision making does not require evidence from research.

91.

Which of the following statements is consistent with the concept of contingency anchor?    A.  Actions should be taken without considering the consequences to obtain the best of results. B.  A particular action may have different consequences in different situations. C.  OB theories must view organizations as systems that need to adapt to their environments. D.  OB theories should be able to find out one best way to resolve organizational problems. E.  Organizations should not be viewed as systems that process inputs to provide outputs.

92.

According to the multiple levels of analysis anchor:    A.  organizational behavior is mainly the study of how all levels of the organizational hierarchy interact with the external environment. B.  OB topics typically relate to the individual, team and organizational levels of analysis. C.  there are eight levels of analyses that scholars should recognize when conducting OB research. D.  organizational events can be studied from only one level of analysis. E.  corporate executives need to understand business ethics from various levels and perspectives.

93.	Which of the following is a conceptual anchor in organizational behavior?    A.  Contingency anchor B.  Economic anchor C.  Social anchor D.  Single level anchor E.  Scientific anchor

Scenario: Allison Albright Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior?

94.

To help Allison understand some preliminary information about OB, which of these statements about the field is true?    A.  Organizational behavior scholars give more importance to individual characteristics than structural characteristics. B.  The field of organizational behavior is independent of the concepts and theories from other fields of inquiry. C.  Organizational behavior emerged as a distinct field late in the 1990s. D.  Given the specific utility of the field, OB is useful for the managers in the organizations and not the employees. E.  Organizational behavior scholars study what people think, feel, and do in and around organizations.

95.

Allison thinks that organization is the same as an organism. However, in the field of organizational behavior, organizations are best described as:    A.  legal entities that must abide by government regulations and pay taxes. B.  physical structures with observable capital equipment. C.  social entities with a publicly stated set of formal goals. D.  groups of people who work interdependently towards some purpose. E.  any social entity with profit-centered motives and objectives.

96.

Allison should understand that organizational behavior knowledge:    A.  should never be used to influence the behavior of other people. B.  should be used only by managers and senior executives. C.  should never replace your commonsense knowledge about how organizations work. D.  is relevant to everyone who works in organizations. E.  is an independent science that has evolved independently.

Scenario: Bob Baldwin As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.

97.

Bob has been interested in this trend of globalization. He should know that globalization occurs when an organization:    A.  increases its connectivity with people and organizations in other parts of the world. B.  serves diverse customers within the firm's home country. C.  has a diverse workforce within the firm's home country. D.  the firm has a substantially strong domestic market. E.  the firm works in a country with strict foreign trade policies.

98.

If Bob wants to study deep-level diversity in his organization, he would:    A.  review the demographic characteristics of his workforce. B.  consider the likelihood of long-term employment with the organization for each of his employees. C.  observe the differences in the people who represent his workforce. D.  look at different attitudes and expectations of his employees. E.  the culture and racial background of the workforce in the industry.

99.

Bob is considering the idea of implementing telecommuting in Tricky Toys. Which of the following is an advantage of telecommuting?    A.  Reduced employee stress B.  Larger markets C.  Greater demand for the firm's products D.  Enhanced employee recognition E.  Ability to recognize the value of new information

Scenario: Allison and the Anchors of OB Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. You are trying to explain to Allison about the basic conceptual anchors that guide the thinking about organizations and how to study them. She asks you some clarification questions.

100.

Which of the following conceptual anchors states that OB events should be understood from three levels of analysis: individual, team, and organization?    A.  Systematic research anchor B.  Multidisciplinary anchor C.  Multiple levels of analysis anchor D.  Systematic research anchor E.  Contingency anchor

101.

Which of these statements is consistent with the four anchors of organizational behavior?    A.  Organizational behavior theories must apply universally to every situation. B.  Organizations are like machines that operate independently of their external environment. C.  Each OB topic relates to only one level of analysis. D.  The field of organizational behavior should rely on other disciplines for some of its theory development. E.  The organization is not similar to a system that processes inputs to provide outputs.

102.

Which of the following is a proposition of the multidisciplinary anchor of organizational behavior knowledge?    A.  Organizational discipline and contingent behavior are essential for organizational success. B.  Organizational behavior is helpful to a wide variety of disciplines. C.  Organizational behavior requires diversity of knowledge from other fields of study. D.  Organizational behavior has evolved from the central concept of social isolation. E.  Multiple levels of analysis would provide an accurate understanding of organizational behavior.

1.	According to the MARS model of individual behavior and performance, employee performance will remain high even if one of the four factors is low in a given situation.    True    False

2.	The MARS model identifies the four main factors that influence individual behavior: motivation, ability, role perceptions, and situational factors.    True    False

3.	Motivation is an external force on the person that causes him/her to engage in specific behaviors.    True    False

4.	Intensity refers to the fact that motivation is goal-directed, not random.    True    False

5.	The forces within a person affect the employee's motivation.    True    False

6.	Aptitudes are natural talents that help individuals to learn specific tasks more quickly and perform them better than other people.    True    False

7.	Learned capabilities refer to the skills and knowledge that one has actually acquired.    True    False

8.	Competencies refer to the complete set of situational factors that contribute to job performance.    True    False

9.	Motivation, ability, and role perceptions are clustered outside the MARS model as they are external to the individual.    True    False

10.	Role perceptions are the extent to which people understand the job duties assigned to them.    True    False

11.	Situational factors are working conditions within the employee's control.    True    False

12.	Task performance refers to goal-directed behaviors under the individual's control that support organizational objectives.    True    False

13.	Organizational citizenship behaviors (OCBs) include various forms of cooperation and helpfulness to others that support the organization's social and psychological context.    True    False

14.	An employee creates unnecessary conflicts with his coworkers at his workplace. This is an example of organizational citizenship behavior.    True    False

15.	Personality is a relatively stable pattern of behaviors and internal states that explains a person's behavioral tendencies.    True    False

16.	Personality traits are more evident in situations where an individual's behavior is subject to social norms and reward systems.    True    False

17.	Personality is completely determined by heredity.    True    False

18.	The "Big Five" personality dimensions represent five clusters that represent most personality traits.    True    False

19.	Phoebe, a manager at a firm, was conventional, resistant to change, and unimaginative. This implies that Phoebe possessed openness to experience.    True    False

20.	Conscientiousness refers to the extent that people are sensitive, flexible, creative, and curious.    True    False

21.	People with a high score on the neuroticism personality dimension tend to be more relaxed, secure, and calm.    True    False

22.	Agreeableness, extraversion, and conscientiousness are three of the "Big Five" personality dimensions.    True    False

23.	Sensing, feeling, and judging are three of the "Big Five" personality traits.    True    False

24.	Conscientiousness is one of the best personality traits for predicting job performance in most job groups.    True    False

25.	Extraverts are people who are quiet, cautious, and less interactive with others.    True    False

26.	According to the Myers-Briggs Type Indicator, some people are "sensing-thinking" types whereas others may be "intuitive-feeling" types.    True    False

27.	The Myers-Briggs Type Indicator measures the personality traits described by Swiss psychiatrist Carl Jung.    True    False

28.	People with a perceiving orientation are less flexible and effective in their functioning.    True    False

29.	Values are stable, evaluative beliefs about what is important in a variety of situations.    True    False

30.	People arrange values into a hierarchy of preferences, called a value system.    True    False

31.	One dimension of Schwartz's Values Circumplex has openness to change at one extreme and conservation at the other extreme.    True    False

32.	Our habitual behavior tends to be consistent with our values, but our everyday conscious decisions and actions apply our values much less consistently.    True    False

33.	Espoused values represent the values that are apparent in our actions.    True    False

34.	Person-organization values congruence occurs when a person's values are similar to the organization's dominant values.    True    False

35.	The ideal situation in organizations is to have employees whose values are perfectly congruent with the organization's values.    True    False

36.	Utilitarianism suggests that we should choose the option that provides the highest degree of satisfaction to those affected.    True    False

37.	Distributive justice is sometimes known as a consequential principle because it focuses on the consequences of our actions, not on how we achieve those consequences.    True    False

38.	One problem with applying the individual rights principle of ethical decision making is that one individual right may conflict with another.    True    False

39.	The distributive justice principle of ethical decision making advocates the principle that benefits should be distributed among people irrespective of their abilities and similarities.    True    False

40.	Ethical sensitivity is the degree to which an issue demands the application of ethical principles.    True    False

41.	Individualism and collectivism are mutually exclusive values found in certain countries and places.    True    False

42.	In terms of cross-cultural values, people in the United States tend to have relatively high individualism, middle to high achievement orientation, and medium to low power distance.    True    False

43.	People with high power distance expect relatively equal power sharing.    True    False

44.	People with high achievement orientation tend to value assertiveness, competitiveness, and materialism.    True    False

45.	One limitation with information about cross-cultural values is that it incorrectly assumes that everyone within a specific country holds similar values.    True    False

46.	Which of the following directly influences an employee's voluntary behavior and performance?    A.  Role perceptions B.  Moral intensity C.  Corporate social responsibility D.  Uncertainty avoidance E.  Income

47.	Which of the following identifies the four factors that directly influence individual behavior and performance?    A.  Utilitarianism B.  MARS model C.  Schwartz's model D.  Holland's model E.  Myers-Briggs Type Indicator

48.	Which of the following are external to the individual but still affect his/her behavior and performance?    A.  Motivations B.  Role perceptions C.  Situational factors D.  Abilities E.  Resolutions

49.	_____ represents the forces within a person that affect the direction, intensity, and persistence of voluntary behavior.    A.  Motivation B.  Personality C.  Values D.  Ethics E.  Ability

50.	Motivation affects a person's _____ of voluntary behavior.    A.  direction, intensity, and persistence B.  antecedents, consequences, and reinforcers C.  size, shape, and weight D.  aptitudes, abilities, and competencies E.  agreeableness, locus of control, and ethical sensitivity

51.	Which of the following refers to the fact that motivation is goal-directed, not random?    A.  Persistence B.  Direction C.  Intensity D.  Aptitude E.  Competencies

52.	Which of the following best represents the amount of effort allocated to a particular goal?    A.  Persistence B.  Direction C.  Intensity D.  Aptitude E.  Competencies

53.	Which of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them better?    A.  Persistence levels B.  Direction C.  Intensity D.  Aptitude E.  Commitment

54.	Which element in the MARS model of behavior and performance is competencies most closely related to?    A.  Motivation B.  Situational factors C.  Role perceptions D.  Ability E.  Emotions

55.	Which of the following concepts consists of aptitudes, skills, and competencies?    A.  Motivation B.  Personality C.  Values D.  Ethics E.  Ability

56.	Which of the following does ability include?    A.  Aptitudes and learned skills B.  Natural aptitude and intensity C.  Persistence and direction D.  Intensity and learned capabilities E.  Direction and intensity

57.	All technical employees at a paper mill take a course on how to operate a new paper-rolling machine. This course will improve job performance mainly by altering employees':    A.  aptitudes. B.  attitude. C.  motivation. D.  organizational citizenship. E.  learned capabilities.

58.

Which of the following actions ensure that selected candidates have appropriate aptitudes to perform the job?    A.  Hiring applicants with appropriate aptitudes B.  Training employees so that they develop appropriate aptitudes C.  Motivating employees to have appropriate aptitudes D.  Providing resources that allow employees to perform their jobs E.  Providing employees with the latest technology

59.

Travel Happy Corp. gives simple accounts to newly hired employees, and then adds more challenging accounts as employees master the simple tasks. This practice mainly:    A.  improves role perceptions. B.  increases person-job matching. C.  reduces employee motivation. D.  provides more resources to accomplish the assigned task. E.  improves employee aptitudes.

60.	Which of the following refers to a person's beliefs about what behaviors are appropriate or necessary in a particular situation?    A.  Natural aptitudes B.  Role perceptions C.  Competencies D.  Locus of control E.  Situational factors

61.

You have just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. According to the MARS model, these new employees will likely:    A.  emphasize the utilitarianism principle in their decision making. B.  have lower job performance due to poor role perceptions. C.  have high job performance because they are motivated and able to perform the work. D.  have above-average organizational citizenship. E.  have a high degree of differentiation according to Holland's classification of occupations.

62.

To reduce the amount of non-recyclable waste that employees throw out each day, a major computer company removed containers for non-recyclable rubbish from each office and workstation. This altered employee behavior mainly by:    A.  increasing employee motivation to be less wasteful. B.  helping employees to learn how to be less wasteful. C.  altering situational factors so that employees have more difficulty practicing wasteful behavior. D.  increasing aptitudes that make employees less wasteful. E.  increasing organizational citizenship so that employees will be less wasteful.

63.	_____ refers to goal-directed behaviors under the individual's control that support organizational objectives.    A.  Organizational citizenship B.  Counterproductive behavior C.  Task performance D.  Maintaining attendance E.  Intensity

64.	Assisting coworkers with their work problems, adjusting work schedules to accommodate coworkers, and showing genuine courtesy toward coworkers are some of the forms of:    A.  role perception. B.  counterproductive behavior. C.  task performance. D.  organizational citizenship. E.  job matching.

65.	Lawrence stole a clock from his workplace. Which of the following refers to Lawrence's activity?    A.  Productive behavior B.  Counterproductive behavior C.  Task performance D.  Organizational citizenship behavior E.  Job matching

66.	The relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies refers to:    A.  personality. B.  values. C.  motivation. D.  locus of control. E.  job satisfaction.